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Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 

All Systems Operational

Core Application ? Operational
Smartsheet Login ? Operational
Single Sign On ( Company Credentials ) ? Operational
Sheets ? Operational
Forms ? Operational
Reports ? Operational
Dashboards ? Operational
AI Tools Operational
Documents ? Operational
Attachments ? Operational
Document Builder Operational
Document Proofing ? Operational
File Library Operational
Notifications ? Operational
Email Notifications ? Operational
In App Notifications ? Operational
Messaging App Notifications ? Operational
Conversations ? Operational
Workflows ? Operational
In App Workflows ? Operational
Bridge by Smartsheet Operational
Sharing ? Operational
Connectors Operational
Data Shuttle Operational
Dynamics Connector Operational
Jira Connector Operational
Salesforce Connector Operational
Tableau Connector Operational
ServiceNow Connector Operational
Advance Capabilities ? Operational
Calendar Operational
Control Center Operational
Datamesh Operational
Dynamic View Operational
Pivot Operational
WorkApps Operational
DataTable Operational
Apps Operational
Desktop App Operational
Mobile App ? Operational
Search ? Operational
Third Party Sign In ? Operational
Sign in via Google ? Operational
Sign in via Microsoft Azure AD ? Operational
Sign in via Apple ID ? Operational
Resource Management Operational
Resource Management Operational
Smartsheet Resource Views Operational
Digital Asset Management (Brandfolder) Operational
Smartsheet Brandfolder Integration Operational
Core Application Operational
Asset Upload Operational
Asset Upload - SFTP Operational
SmartCDN Operational
Brandguide Operational
Integrations Operational
Insights Operational
Content Automation Platform Operational
Content Automation APIs Operational
Content Automation Rendering Services Operational
Content Automation Templating Operational
Content Automation Integrations Operational
Administration and Audit Operational
Admin Center Operational
Event Reporting API Operational
User and Group Management Operational
Payments & Licensing Operational
Activity Log Operational
Developers and API Operational
REST API Operational
Webhooks ? Operational
API Access Tokens ? Operational
Help and Community Operational
Smartsheet Website Operational
Help Center Operational
Community Operational
Marketplace and Solutions Center Operational
Smartsheet University Operational
Customer Support Portal ? Operational
In-App Chat Operational
Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Investigating errors using Login with Microsoft
Resolved - This incident has been resolved.
Oct 29, 18:24 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 16:22 PDT
Identified - Azure has identified the issue and is working on a resolution (https://azure.status.microsoft/en-us/status).
Oct 29, 12:58 PDT
Investigating - We are currently investigating some customer reports of an Authentication error with Microsoft due to an active Azure incident (https://azure.status.microsoft/en-us/status).
Oct 29, 09:56 PDT
help.smartsheet.com connectivity errors.
Resolved - This incident has been resolved.
Oct 29, 16:49 PDT
Monitoring - A fix has been implemented. We are monitoring this service for stability.
Oct 29, 14:49 PDT
Identified - A fix is being implemented. Some early signs of recovery is observable when connecting to https://help.smartsheet.com/. Otherwise, please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.
Oct 29, 14:44 PDT
Investigating - We are aware of connection issues with https://help.smartsheet.com/. Please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.
Oct 29, 14:17 PDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025
Brandfolder: SendGrid notifications not processing "Your account was frozen due to unpaid invoices"
Postmortem - Read details
Oct 29, 04:15 PDT
Resolved - This incident has been resolved.
Oct 27, 07:56 PDT
Monitoring - The issue was identified, and a fix was implemented. We're monitoring closely to ensure stability.
Oct 27, 06:14 PDT
Investigating - We’re investigating reports of customers experiencing issues with emails sent through SendGrid, including invitations and notifications. Customers may also see an on-screen message stating: “Your account was frozen due to unpaid invoices.”
Oct 27, 05:51 PDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Resolved Connectivity Issue Due to AWS outage
Postmortem - Read details
Oct 22, 08:32 PDT
Resolved - This incident has been resolved and all services remain operational.
Oct 20, 18:45 PDT
Monitoring - We have recovered from the interruption in service caused by the Amazon AWS outage. We will continue monitoring to ensure continued stability of our services.
Oct 20, 15:39 PDT
Update - We’re currently experiencing degraded performance with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 14:44 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 14:02 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 13:33 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 13:03 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 12:33 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 12:03 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 11:33 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 11:03 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 10:33 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.
Oct 20, 10:03 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 09:33 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 09:03 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 08:35 PDT
Update - We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Oct 20, 07:42 PDT
Update - We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible
Oct 20, 07:30 PDT
Investigating - We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible
Oct 20, 05:42 PDT
Update - We are continuing to monitor and are working to ensure stability and resolution.
Oct 20, 05:13 PDT
Update - We continue to see recovery in our services and are working to ensure stability and resolution.
Oct 20, 04:12 PDT
Monitoring - We're seeing recovery in our services and are working to ensure stability and resolution.
Oct 20, 03:41 PDT
Investigating - We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible
Oct 20, 02:53 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025
Attachments Disabled Message
Postmortem - Read details
Oct 28, 10:43 PDT
Resolved - This incident has been resolved.
Oct 14, 14:10 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 10:10 PDT
Investigating - We are investigating reports that customers are seeing the “This action has been disabled. Contact your System Admin for details.” message when attempting to access sheet attachments. We will update this status message as our investigation progresses.
Oct 14, 09:39 PDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Issues Uploading Attachments Through WorkApps
Postmortem - Read details
Oct 10, 01:35 PDT
Resolved - This incident has been resolved.
Oct 10, 00:31 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 9, 22:36 PDT
Identified - We have identified the root cause of the issue affecting attachment uploads through WorkApps. Our Engineering team is actively working on deploying a fix to restore full functionality as soon as possible.
Oct 9, 20:49 PDT
Update - We are continuing to investigate this issue.
Oct 9, 19:36 PDT
Update - We are continuing to investigate this issue.
Oct 9, 18:37 PDT
Investigating - We are currently investigating reports of issues affecting attachment uploads through WorkApps. Our Engineering team is actively analyzing the cause of the problem and working on a fix to restore normal functionality.
Oct 9, 17:28 PDT
Oct 9, 2025
Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

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