This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Get email notifications whenever Smartsheet creates, updates or resolves an incident.
Get text message notifications whenever Smartsheet creates, updates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Beginning at approximately 8:44 AM PDT on October 14, 2025, some customers began experiencing issues accessing attachments and rendering previously set conditional formatting or filters. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 9:57 AM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.
Posted Oct 28, 2025 - 10:43 PDT
Resolved
This incident has been resolved.
Posted Oct 14, 2025 - 14:10 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 14, 2025 - 10:10 PDT
Investigating
We are investigating reports that customers are seeing the “This action has been disabled. Contact your System Admin for details.” message when attempting to access sheet attachments. We will update this status message as our investigation progresses.
