This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
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On June 12th, 2025, starting at approximately 10:50 AM PDT, we observed a spike in errors and increased latency across several of our core services. Our immediate investigation revealed that the issues were stemming from a service outage experienced by Google Cloud, one of our infrastructure providers. All affected services were fully restored by 1:40 PM PDT on the same day, following Google Cloud's resolution of their incident.
Posted Jun 13, 2025 - 08:13 PDT
Resolved
This incident has been resolved.
Posted Jun 12, 2025 - 16:21 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 12, 2025 - 14:18 PDT
Update
Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.
Posted Jun 12, 2025 - 14:06 PDT
Update
Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.
Posted Jun 12, 2025 - 14:04 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 12, 2025 - 13:11 PDT
Update
We are continuing to investigate this issue.
Posted Jun 12, 2025 - 13:02 PDT
Update
We are continuing to investigate this issue.
Posted Jun 12, 2025 - 12:08 PDT
Investigating
Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience.
