This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
On February 17th, 2026, a failure in the service linking Resource Management Workflows to the main Data Shuttle engine resulted in a service disruption for the Resource Management Advanced Reporting feature in the US Production environment. Service was restored by rolling back the most recent Data Shuttle deployment (originally released five days prior). While this action immediately resolved the issue, preliminary analysis indicates the root cause was likely a memory exhaustion issue within the service, rather than a defect in the deployment itself. The rollback effectively reset the service state, clearing the error. A comprehensive RCA is currently underway to pinpoint the source of the outage.
Posted Feb 19, 2026 - 05:50 PST
Resolved
This incident has been resolved.
Posted Feb 17, 2026 - 10:55 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 17, 2026 - 08:29 PST
Investigating
We are investigating Advanced Reports not being able to create new ones and also failing to refresh. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Posted Feb 17, 2026 - 08:08 PST
This incident affected: Resource Management (Resource Management).
